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Privacy Policy

Last Updated: November 2025

Homeopathic Family Wellness (“we,” “our,” or “us”) is committed to protecting your privacy and maintaining the confidentiality of your personal information.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or engage in homeopathic services provided by Robin Gladstone, C.C.H.

1. Information We Collect

We collect personal information only as necessary to provide professional homeopathic care and operate our website effectively.
This may include:
 

  • Your name, phone number, and email address (for communication and booking purposes)
     

  • Health-related information you choose to share during consultations
     

  • Payment details (processed securely through third-party providers)
     

  • Technical information such as browser type, IP address, and cookies (for basic website functionality)

2. How We Use Your Information

Your information is used solely to:

  • Schedule, manage, and provide homeopathic consultations
     

  • Respond to your inquiries and communicate about your appointments
     

  • Maintain accurate client records
     

  • Improve our website and services
     

  • Comply with any legal or professional record-keeping obligations
     

We do not sell, rent, or trade your personal information to third parties.

3. Storage and Security

All client information shared during consultations is stored securely and accessed only by Robin Gladstone for professional purposes.
Electronic data is protected using password-protected systems and secure platforms (such as Zoom and Wix).
We take reasonable steps to prevent unauthorized access, disclosure, or loss of your personal data.

4. Third-Party Services

Our website and telehealth services may use trusted third-party tools, such as:

  • Wix (website hosting and contact forms)
     

  • Zoom (virtual consultations)
     

  • Payment processors (for secure online transactions)
     

These providers have their own privacy and security policies. We encourage you to review them to understand how they handle your data.

5. Cookies and Website Analytics

Our website may use cookies or analytics tools to understand visitor behavior and improve performance.
Cookies do not store personal health information. You can disable cookies in your browser settings if you prefer.

6. Your Rights

You have the right to:

  • Access or request a copy of your personal information
     

  • Correct inaccuracies in your data
     

  • Withdraw consent for communication or data use (subject to legal and professional limits)
     

  • Request deletion of non-essential information
     

To exercise these rights, please contact Robin Gladstone directly.

7. Email and Communication

By contacting us through the website or scheduling a consultation, you consent to receiving relevant communication regarding your appointments or wellness care.
You may opt out of non-essential communications at any time by contacting us.

8. Data Retention

Health-related records are retained in accordance with Canadian professional guidelines for homeopaths.
Once the retention period expires, your information is securely deleted or anonymized.

9. Children’s Privacy

Homeopathic Family Wellness provides services to families, including children.
All information collected for minors is shared only with parental or guardian consent and used strictly for the purpose of providing care.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.
Continued use of our website or services signifies acceptance of the revised policy.

11. Contact

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Robin Gladstone, C.C.H.
Tel. 250-206-4714
Email. Selkie61@gmail.com

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